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Nicereply
Nicereply

Nicereply

Nicereply is a survey tool that lets support teams create and send custom surveys to measure customer loyalty and satisfaction.

Black Friday Deal
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Company:
Nice Reply s.r.o.
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Founded: 
Bratislava, Slovakia, 2012
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Waitlist votes:
1
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Global rating:
4.5
/5
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Best pricing: $
49.00
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Latest deal ends:

What is Nicereply ?

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply helps hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. With Nicereply you can:

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
  • Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
  • Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
  • Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
  • See your data in your helpdesk and set triggers based on it
  • Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
  • Recognize your best agents with leaderboards and drill downs stats per team and agent.
  • Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.

Some of the features include:

Customer Satisfaction Surveys

Get a better idea of what works to keep your customers satisfied. Use CSAT to gauge the performance of individuals and teams as well.

Customer Effort Score™ 2.0 Surveys

Measure the effort your customers have to exert when dealing with you. Use CES to find and remove friction points.

Net Promoter Score Surveys

Find out who trusts in your brand and why. Use this knowledge to enhance your support. Nicereply is officially licensed NPS vendor by BAIN & COMPANY, the inventors of NPS.

In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation or a deal. Set the delay when triggering surveys.

Use your own email template

Want to use Nicereply survey in your own templates? No problem, Nicereply surveys can be placed into any HTML supporting template.

Mobile-ready surveys

It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.

Instant ratings

We record your customers' answers as soon as they click the survey. Even if they don’t finish it, you’ll still know how they felt.

Optimized for deliverability

Clean code, small assets and responsive design ensure deliverability, fast-loading and high response rates.

Nicereply Pricing

Mini from $39 / month

Up to 3 agents; 100 survey responses / month

  • All features
  • All integrations
  • Unlimited number of surveys created
  • Unlimited number of sureys sent
  • Annual and Monthly billing available

Start from $79 / month

Up to 10 agents; 250 survey responses / month

  • All features
  • All integrations
  • Unlimited number of surveys created
  • Unlimited number of surveys sent
  • Annual and Monthly billing available

Grow from $159 / month

Up to 25 agents; 1,000 survey responses / month

  • All features
  • All integrations
  • Unlimited number of surveys created
  • Unlimited number of suveys sent
  • Annual and Monthly billing available

Business from $239 / month

Up to 50 agents; 2,500 survey responses per month

  • All features
  • All integrations
  • Unlimited number of surveys created
  • Unlimited number of surveys sent
  • Annual and Monthly billing available

Nicereply FAQ

Is there a limit to the data I can collect?

You can create an unlimited number of surveys on any Nicereply plans. The only thing we count is the number of actual survey responses you get. If you exceed the number of responses for your plan, your plan will be upgraded automatically starting next month.

What are agents, things and actions?

A survey can be associated with a particular agent (e.g. Asking how specific customer support agent performed), but also with things and actions you'd like to get feedback on. An example for this would be collecting feedback on a weekly newsletter, or on your shopping experience. Each plan allows you to collect feedback for a combined number of agents, things and actions. If you exceed the number for your plan, your plan will be upgraded automatically starting next month.

Can I cancel or change plans at a later time?

Yes, you can change your plan whenever you want from within your account. You can also cancel your account without any cancelation fees.

Are there discounts for yearly plans?

Yes! You save 20% if you choose the yearly plan. That means you'll get 12 months worth for a price of less than 10 months.

I have other questions. Who can I talk to?

Our team is here to answer your questions. Email us at contact@nicereply.com

Nicereply Lifetime Deal FAQ

What is the Waitlist for Nicereply ?

The Waitlist is a Bootstrapps initiative to help our members get the best pricing on the apps they most want. When enough people join a waitlist, we contact the company on your behalf to request a custom deal. This could include a lifetime deal and/or Nicereply coupon code. Only logged in members can join waitlists - login.

Would a lifetime deal for Nicereply be legitimate?

Lifetime deals are becoming a common strategy especially for startups to get an influx of beta users.

The seller is willing to let this initial group of users get access for a one time fee to get an immediate cash injection into their business that can often negate the need for venture capital.

The other benefit is the seller gets a motivated study group of users with valuable feedback to make their app better.

However larger companies tend to be more hesitant to embrace the lifetime deal model but there are ways that it can become more appealing to them as a business.

First by getting more people on the waitlist and secondly by making adjustments to the terms of the lifetime deal that are considerate to both seller and buyers long term cashflow.

So as you can see when it comes to software, the risks are quite low to you the buyer as long as you do your due diligence.

Is there a guarantee for Nicereply ?

Most reputable lifetime deal offers will offer you a money back guarantee of between 30-60 days. Beware of any offer that doesn’t provide you this guarantee.

Will I get updates and support from Nicereply

All lifetime deals featured on Bootstrapps will include future updates and support direct from the seller.

Will Nicereply work with my current app stack?

There is nothing worse than buying an app that doesn’t work with your other business critical apps.

So make sure to visit their features page and if they don’t mention supporting your specific apps then see if they support Zapier or web hooks. This will give you flexibility for the future.

What else should I know before buying Nicereply ?

Lifetime deals have several key points to consider.


  1. Look at the pricing for the Nicereply lifetime deal. The benefits of the deal could be limited compared to retail pricing especially if they offer a free plan.


  2. Look at reviews from current clients and people who just bought the lifetime deal as this will give you a good idea of whether Nicereply is here for the long term.


  3. Look at their product road map to see if their vision matches your requirements for the future.


Nicereply Review

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Nicereply Lifetime Deal

  • Lifetime access to Nicereply Grow Plan
  • You must activate your license within 60 days of purchase
  • All future Grow Plan updates
  • Ability to upgrade or downgrade between 3 license tiers
  • GDPR compliant
  • Only for new Nicereply users who do not have existing accounts
  • 60-day money-back guarantee, no matter the reason
  • Unlimited number of surveys
  • Unlimited surveys sent
  • 3 agents
  • 500 responses per month

There are additional options which include more projects and features starting from $99

$
49.00
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Nicereply Lifetime Deals

Nicereply has been featured on the following lifetime deal marketplaces.

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If the Nicereply lifetime deal has expired - click their logo to join a waitlist or search the Bootstrapps store for a similar app.

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