How is this reducing 80% of the project delivery time?

• An average basic website project takes between 6-8 weeks (if all goes well), yet we all know that if we have everything we need, to build a website on our own takes between 5-7 days.

Where did the extra 4-6 weeks go (84% of the time)?

• We’re tackling the 84% by providing you and your team the clarity that you need to run a successful agency with each request and empowering the client with a single intuitive tool that they enjoy using.

Are you sure my clients will use it?

• The client interface was designed for the least savvy clients in the world. Most agencies currently use between 7-15 different tools to deliver a project (phone, email, zoom, Dropbox, Trello, Screen annotation, Google Docs, Spreadsheets, 3rd party SaaS tools…. and of course, their own website), needing to train the client on each step, or worse, don’t train and expect the client to know what to do at each stage.
• This negates the natural learning curve that the client needs to go through during the build and onto the support, resulting in clients being overwhelmed and resist to the system (or lack thereof) defined by the expert.
• Our approach is different. You can train your client with 1 sentence “Please click the + icon and make a request/add your content/give your feedback”.
• ‍We even provide swipe copy and video tutorials that you can send your client directly to teach them in 5 minutes how to use our platform.

What if my clients start adding hundreds of requests?

• Great! Charge them for it. This is the ultimate upsell tool.
• What we find is that this will increase your engagement and satisfaction level with your clients but you can expect similar behaviour from them.Those that reach out often will reach out more, it will take you 20-30% of the time it took before to handle the requests, those that rarely reached out will probably stay the same.

Will this work with my theme & page builder?

• Yes. The client interface that is installed on the client’s website is designed to work with any theme or page builder available on the market.We’re looking at the raw HTML rendered on the frontend so that the stack you choose does not affect the use of the client interface plugin.

Do I need any other tools to deliver the project?

• Atarim replaces the 7-15 different tools that are commonly used to deliver a project (phone, email, Zoom, Loom, Trello, Client portals, content gathering/sitemapping/wireframing/feedback 3rd party tools, Google Docs, Dropbox, Screen annotation tools, support desks, asset optimisation tools, online forms….) and provides a centralised and unified system to deliver a website project. Most of the tools we offer are for your use (as the expert) through the Agency Dashboard while the Client Interface that is installed on the client’s site is a single tool that carries through the entire project and onto the support.

Can I use Atarim if I'm in the middle of a project?

• Absolutely! We strongly encourage you to add every single website you currently have on your agency’s books. It doesn’t matter which stage of the project you are currently working on, whether it’s a brand new project or a client you are providing support to, adding it to your dashboard will cut the time it takes to get the work done by a whole lot.
• Using it with a client means that on every stage after and including the current one you the project is on, the processes apply every time. Meaning your team and client never have to use another tool or platform to collaborate and get the work done!

Is the Client Interface Plugin secure?

• Protection of user data and the integrity of our plugin installed on a WordPress website are of utmost importance to us. Both are built with strict security requirements and protocols to secure your data and been reviewed by some of the biggest companies in the space (due to partnerships), such as GoDaddy, Elegant Marketplace & WP Engine.

Why did you change your name from WP FeedBack?

• When we first started in June 2019, we were purely a WordPress feedback plugin, hence the “WP” in WP FeedBack and the “FeedBack” in it. As we’ve grown our platform and listened to our users’ needs, it’s morphed into a fully-fledged, agency management cloud-based application.
• Replacing support desks, feedback tools, project management systems, time tracking and cloud storage tools. Even though this happened on our side, we were still being perceived as a basic feedback plugin and this was largely due to the name and our overall messaging.